FAQs & Spa Policies

How do I schedule an appointment or spa day?

Contact our Spa Concierge — call or text 804-922-7301. Reservations are available daily; a deposit secures the reservation, confirmed by paid invoice with a convenient payment link for same-day scheduling, holidays and weekends.

What is the cancellation policy?

Please note our 24-hour cancellation policy for single appointments and 48 hours for greater reservations. Rescheduling the same day as your appointment time is considered a last-minute cancellation. This policy ensures our providers are compensated for reserved time that cannot be filled on short notice. By scheduling an appointment, guests acknowledge and agree to this policy.

When should I arrive?

To allow for check-in and preparation for your service, please arrive 10 minutes prior to your appointment.

Is there an additional service charge?

A 22% service fee is applied to services; additional gratuity may be offered at the guest's discretion. Menu and pricing are subject to change.

Do you offer refreshments?

Light refreshments including hot tea, an organic juice selection and specialty waters are provided.

Are minors welcome at the spa?

Minors are welcome accompanied by a supervising adult, for limited services.

Should I mention health conditions before my service?

Please notify the spa reservations agent if you have high blood pressure, allergies, physical ailments, disabilities or are pregnant.

What is expected in terms of spa etiquette?

Our commitment is to a calm, intentional environment. For the comfort of all, please silence phones within the spa; photography is not permitted within the treatment areas. Repeated or discourteous contact will not expedite service requests and may result in restricted scheduling. The spa reserves the right to decline service when spa etiquette is not observed.

Do you offer robes and slippers?

Spa robes and slippers are available to transition between treatment rooms, or if planning to visit the indoor pool and whirlpool area.

Is parking available?

AURA Salon & Spa is pleased to offer complimentary parking for spa guests.

Do you offer a steam room?

AURA is a touch-spa using time-honored rejuvenation and relaxation techniques. We specialize in personalized massage, body treatments and enhanced skin care including facials, and proudly partner with Aveda™, a pioneer in plant-powered beauty — combining the art of touch, pure flower and plant essences, and Ayurvedic wisdom to nurture well-being through the senses. To complement your spa experience, guests may access the indoor pool & whirlpool adjoining the hotel, add a relaxing Bath Ritual, or enjoy a therapeutic Kohler Chromotherapy Shower.

Do you offer gift eCards?

Gift eCards and paper certificates are available online in suggested denominations. Purchase online via Square.

We look forward to providing a relaxing and restorative experience. To schedule your spa day, contact our Spa Concierge — call or text 804-922-7301.